In a Customer Success role, you will provide world-class support to incoming customer requests via email and phone. You will help resolve customer needs in a timely manner while delivering a world-class customer experience. You will work with customers to understand their issues, share common product use cases and coordinate internally in order to resolve customer concerns.
Responsibilities
12 – 18 months of experience in a customer-facing role
Great written and verbal communication
Intellectually curious with great listening skills
Experience in technical support or SaaS
Ability to manage tight deadlines and multiple projects
Experience in streamlining common workflows
Requirements
Become an expert on product knowledge and common use cases
Provide prompt customer support while managing deadlines
Maintain relationships with target accounts and identify opportunities to upsell
Collaborate cross-functionally with technical stakeholders to resolve issues
Set up regular check-ins to deliver customer success
Desired Qualifications
Bachelor’s Degree
At least 1 year of experience in SaaS would be an advantage