Job 16

customer success representative

location -
beaVERTON, USA

SALARY - DEPENDING ON EXPERIENCE

In a Customer Success role, you will provide world-class support to incoming customer requests via email and phone. You will help resolve customer needs in a timely manner while delivering a world-class customer experience. You will work with customers to understand their issues, share common product use cases and coordinate internally in order to resolve customer concerns.

 

Responsibilities

  • 12 – 18 months of experience in a customer-facing role

  • Great written and verbal communication

  • Intellectually curious with great listening skills

  • Experience in technical support or SaaS

  • Ability to manage tight deadlines and multiple projects

  • Experience in streamlining common workflows

 

Requirements

  • Become an expert on product knowledge and common use cases

  • Provide prompt customer support while managing deadlines

  • Maintain relationships with target accounts and identify opportunities to upsell

  • Collaborate cross-functionally with technical stakeholders to resolve issues

  • Set up regular check-ins to deliver customer success



Desired Qualifications

 

  • Bachelor’s Degree

  • At least 1 year of experience in SaaS would be an advantage