In a Customer Success role, you will provide world-class support to incoming customer requests via email and phone. You will help resolve customer needs in a timely manner while delivering a world-class customer experience. You will work with customers to understand their issues, share common product use cases and coordinate internally in order to resolve customer concerns.
Responsibilities
12 – 18 months of experience in a customer-facing role
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Great written and verbal communication
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Intellectually curious with great listening skills
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Experience in technical support or SaaS
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Ability to manage tight deadlines and multiple projects
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Experience in streamlining common workflows
Requirements
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Become an expert on product knowledge and common use cases
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Provide prompt customer support while managing deadlines
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Maintain relationships with target accounts and identify opportunities to upsell
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Collaborate cross-functionally with technical stakeholders to resolve issues
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Set up regular check-ins to deliver customer success
Desired Qualifications